khd88 Privacy Policy — How We Protect Your Personal Data

1. Data We Collect

khd88 collects personal data from players in Bangladesh through several channels: directly from you when you register or use the platform, automatically through your device and browser interactions, and in limited circumstances from trusted third-party sources. We collect only the data that is necessary and proportionate to the purposes described in this Policy.

Registration and Account Data

When you create a khd88 account, we collect the information you submit in the registration form, which includes:

• Full legal name as it appears on your government-issued identity document.
• Date of birth, which we use to verify that you are at least 18 years of age.
• Email address, used as your primary account identifier and communication channel.
• Mobile phone number, used for SMS OTP authentication and, where applicable, account recovery.
• Residential address within Bangladesh, including division (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Username and encrypted password credentials.

Identity Verification (KYC) Data

To comply with anti-money laundering obligations and to protect the integrity of the platform, khd88 may require you to submit documentary evidence during the Know Your Customer (KYC) verification process. Documents we may request include:

• National Identity Card (NID) — front and back image.
• Passport — biographical data page.
• Driving licence or other government-issued photo identification.
• Proof of address — utility bill or bank statement issued within the last three months.
• Proof of payment method ownership — screenshot or statement confirming that the bKash, Nagad, Rocket, or bank account used for deposits is registered in your name.

Financial Transaction Data

We record details of all deposits and withdrawals processed through your khd88 wallet, including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank), transaction reference numbers, amounts in BDT, timestamps, and processing status. We do not store full payment card numbers on our servers; card data is tokenised by our payment processing partners.

Gameplay and Betting Activity Data

khd88 maintains a complete record of all bets placed, games played, session durations, wager amounts, win/loss outcomes, and bonus transactions associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

Technical and Device Data

When you access the khd88 platform, our servers automatically collect certain technical information from your device and browser, including IP address, device type and operating system, browser type and version, screen resolution, language settings, referring URL, and session timestamps. This data helps us optimise platform performance, detect fraudulent access patterns, and diagnose technical issues.

Communications Data

If you contact khd88 support via email or live chat, we retain the content of those communications together with associated metadata (date, time, agent ID) for quality assurance, training, and dispute resolution purposes. We also retain records of marketing emails sent to your address and whether they were opened or acted upon, where you have consented to receive such communications.

2. How We Use Your Data

khd88 processes personal data only where there is a valid legal basis for doing so. The primary bases on which we rely are: performance of the contract between you and khd88, compliance with legal obligations, our legitimate interests in operating a safe and commercially viable platform, and — for direct marketing — your explicit consent.

The following table sets out the principal purposes for which we use your data and the corresponding legal basis for each:

3. Data Sharing & Disclosure

khd88 does not sell your personal data to any third party. We share data with external organisations only in the limited circumstances described below, and in every case we require those organisations to handle your data in a manner consistent with this Privacy Policy and applicable data protection principles.

Payment Processing Partners

To process your deposits and withdrawals in BDT, khd88 shares relevant financial data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and card processing networks such as Visa and Mastercard. The data shared is limited to what is strictly necessary to complete the transaction (e.g., account reference, amount, transaction timestamp). These partners operate under their own privacy policies and are independently regulated.

Game Technology Providers

The casino and slot games available on the khd88 platform are supplied by licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and a pseudonymous player identifier to load the game interface and record game outcomes. They do not receive your full name, email address, or payment details.

Identity Verification Services

khd88 may use third-party identity verification service providers to assist with KYC processes. These providers receive only the data necessary to perform verification (i.e., document images and the data extracted from them) and are contractually prohibited from using this data for any purpose other than providing the verification service to khd88.

Legal and Regulatory Disclosure

khd88 may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are compelled to do so by applicable law, a valid legal order, or where disclosure is necessary to protect the safety of any individual or to investigate or prevent fraud, money laundering, or other unlawful activity. Where permitted, we will notify you before making such a disclosure.

Business Transfers

In the event that khd88 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players of any such transfer and the associated privacy implications before it takes effect, and we will ensure that your data continues to be protected to the same standard.

4. Cookies & Tracking Technologies

The khd88 platform uses cookies and similar tracking technologies to deliver core platform functionality, remember your preferences, analyse usage patterns, and in some cases to deliver relevant promotional content. This section explains the types of cookies we use and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember user settings across sessions, and to provide analytical data to site operators. Cookies cannot execute code or deliver viruses and do not by themselves identify you by name — they identify your browser or device.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the khd88 platform to function. They manage your login session, maintain your wallet state across page navigation, and provide security protections such as CSRF tokens. You cannot opt out of strictly necessary cookies without disabling the platform entirely.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and last-used payment method — so that you do not have to re-enter them on each visit. They are not strictly required but significantly improve the user experience.
• Analytical Cookies: khd88 uses analytics tools to understand how players navigate the platform, which pages are most visited, and where technical issues arise. The data collected through analytical cookies is aggregated and pseudonymous. We use this data solely to improve the platform.
• Marketing and Personalisation Cookies: With your consent, khd88 may use cookies to tailor promotional content to your betting preferences and activity history. For example, a player who regularly bets on BPL cricket matches may see cricket-related promotions more frequently. You may opt out of this category at any time.

Managing Your Cookie Preferences

You can manage or withdraw your consent to non-essential cookies at any time through your khd88 account settings. You may also control cookies at the browser level — most modern browsers allow you to block, delete, or be notified about cookies through the browser's settings menu. Please be aware that disabling certain categories of cookies may affect the functionality of the khd88 platform.

Third-Party Cookies

Some cookies on the khd88 platform are set by our game providers and analytics partners rather than by khd88 directly. These third-party cookies are subject to the respective providers' own privacy policies. khd88 takes reasonable steps to ensure that any third-party cookie usage on its platform is disclosed and, where required, consented to by the player.

5. Data Security Measures

khd88 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no platform can guarantee absolute security against all possible threats, we are committed to maintaining security standards that are proportionate to the sensitivity of the data we hold.

Technical Safeguards

• TLS/SSL Encryption: All data in transit between your browser or mobile device and the khd88 servers is encrypted using current-generation Transport Layer Security protocols.
• Password Hashing: Player passwords are never stored in plaintext. They are hashed using a secure, salted one-way hashing algorithm so that even in the event of an unauthorised database access, password values cannot be recovered.
• Two-Factor Authentication (2FA): khd88 offers SMS OTP-based two-factor authentication for account login. We strongly recommend that all players enable 2FA to provide an additional layer of protection beyond the password.
• Automated Threat Detection: Our platform employs automated monitoring systems that detect and flag unusual login patterns, multiple failed authentication attempts, and suspicious transaction activity in real time.
• Payment Card Tokenisation: Full payment card numbers are never stored on khd88 servers. Card data is tokenised at the point of entry by our PCI-compliant payment processing partners.

Organisational Safeguards

• Access to personal data is restricted to khd88 personnel who require it to perform their job functions, enforced through role-based access controls.
• All staff with access to personal data are trained in data protection obligations and are bound by confidentiality obligations in their employment agreements.
• khd88 conducts periodic internal reviews of data access logs and security configurations.

Reporting a Security Concern

If you believe your khd88 account has been accessed without your authorisation, or if you identify a security vulnerability on our platform, please report it immediately by emailing [email protected]. We take all security reports seriously and will respond promptly.

6. Data Retention

khd88 retains personal data for no longer than is necessary to fulfil the purposes outlined in this Privacy Policy, or as required to meet our legal, regulatory, and contractual obligations. The following retention guidelines apply to the principal categories of data we hold:

When a retention period expires, personal data is securely deleted from our active systems and, where applicable, from our backup archives within the next scheduled purge cycle. Where complete deletion is not technically feasible (for example, in certain database structures), the data is irreversibly anonymised so that it can no longer be associated with any identifiable individual.

7. Your Privacy Rights

As a registered player on the khd88 platform in Bangladesh, you hold the following rights with respect to the personal data we process about you. You may exercise any of these rights free of charge by contacting us at [email protected]. We will respond to all valid requests within 30 days of receipt, and in complex cases will notify you if additional time is required.

Right of Access

You have the right to request a copy of the personal data khd88 holds about you, together with information about the purposes for which it is processed, the categories of data held, and the third parties with whom it has been shared. We will provide this information in a clear, structured format.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may update many of your account details directly through the account settings area. For data that cannot be self-edited (such as KYC-verified identity information), please contact support with documentary evidence of the correct details.

Right to Erasure

In certain circumstances, you have the right to request that khd88 delete your personal data — for example, if the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation requiring its retention. Please note that khd88 is required by anti-money laundering and financial regulations to retain certain categories of data for defined periods even after account closure. Where erasure of some data is not possible due to these obligations, we will inform you of the specific retention requirement that prevents deletion.

Right to Restriction of Processing

You may request that khd88 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing based on legitimate interests and we are assessing your objection. During a restriction period, we will continue to store your data but will not actively process it beyond what is necessary for storage.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of such an objection, khd88 will immediately cease sending promotional communications to you. This right may be exercised through your account settings or by emailing [email protected].

Right to Data Portability

Where khd88 processes your personal data on the basis of your consent or for the performance of a contract, and that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.

8. Contact & Policy Updates

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which khd88 handles your personal data, please contact our support team. We are committed to addressing all privacy enquiries promptly and constructively.

Contact Details

The primary point of contact for all data protection and privacy matters at khd88 is our support team, reachable at:

• Email: [email protected] (plain text — not a clickable link)
• Response Target: Within 2 business days for general enquiries; within 30 days for formal privacy rights requests.
• Operating Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Policy Updates

khd88 reviews this Privacy Policy periodically and reserves the right to update it in response to changes in our data processing practices, applicable legal requirements, or platform developments. The "Last Updated" date at the top of this document reflects the date of the most recent revision.

Where a change to this Privacy Policy is material — meaning it meaningfully alters your rights or the way in which we use your personal data — khd88 will notify registered players via the email address on file at least 14 days before the revised policy takes effect. For minor clarifications or non-substantive edits, the updated policy will be posted on this page without advance notice, and the "Last Updated" date will be revised accordingly.

We encourage you to review this page periodically to stay informed about how khd88 protects your personal data. Continued use of the khd88 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.